Zinglabs develops and manufactures leading-edge contact center products and solutions CVNET(i)-ZINGSERV for enterprise users and service providers. There are more than 30,000 contact center agents using Zinglabs solutions in China by the end of 2008, including many global top 500 companies such as Agricultural Bank of China, Sinopec, etc.
CVNET(i)-ZINGSERV Communications Systems are technologically advanced and cost-effective communications systems that enable businesses to seamlessly manage interactions with their staff, customers and partners across all communications media. Whether it's phone, fax, e-mail, web or SMS - your communications is channelled through a CENTRALISED communications system - providing greater communications efficiency, productivity and enhanced customer service/satisfaction.
A fully integrated communications system, CVNET(i)-ZINGSERV Communications System includes a single platform PABX with Interactive Voice Response (IVR), Automatic Call Distribution (ACD), Automatic E-Mail Distribution (AMD), Voice Mail System (VMS), Real-time Recorder and Computer Telephony Integration (CTI) server as well as enhanced features such as fax-on-demand, web collaboration, e-mail, call-conferencing, VoIP, text-to-speech enabled and SMS capability.
Zinglabs focuses on technology innovation and customer satisfaction. Our mission is to be one of the most valuable suppliers of high-end contact center solutions.